Refund policy

Change of mind
Because every blanket is sent to you new and sealed from our partner warehouse, we don’t offer refunds or exchanges if you change your mind or no longer want your order. Please check the size guide and color photos before you buy. If you’re unsure, email us before ordering and we’ll help.

Damaged or faulty items
If your blanket arrives damaged or faulty, email us at plushhblankets@gmail.com within 14 days of delivery. Include your order number and a photo of the damage. We’ll send you a free replacement, or a full refund to your original payment method if a replacement isn’t possible. You don’t need to send the damaged item back unless we ask you to.

Wrong item
If you receive a different color, size or product than you ordered, contact us within 14 days of delivery with a photo, and we’ll send the correct item at no cost to you.

Lost orders
If your order hasn’t arrived within 21 business days of being shipped, contact us. We’ll check the tracking with the carrier and reship your order or give you a full refund.

Order cancellations
You can cancel your order free of charge until it has been shipped. Email us as soon as possible with your order number. Once an order has shipped, it can’t be cancelled.

Refunds
Approved refunds go back to your original payment method within 5–14 business days. Your bank may take a few extra days to show it.

Contact
plushhblankets@gmail.com